Terms & Conditions of Sale

[1] Terms of Delivery

I, the customer, am to pay for my own electrical and plumbing connections and the cost of any necessary alterations to my premises. Sydney Commercial Kitchens [SCK] is to complete the delivery on or about the date agreed upon in the contract, but this obligation is subject to my premises being ready to receive the installation and to all delays directly arising from shipping, non-availability of ordered equipment, strikes, lockouts, accidents, fires, wars, acts of God, non-delivery of material or parts by suppliers or any other cause or reason whatsoever beyond our control. No such delay shall excuse or justify my refusal to accept delivery of the equipment.

[2] Warranties

The equipment is covered by the manufacturers warranty and any terms and conditions that may apply under said warranty. Our manufacturers and suppliers will work hard to provide warranty service in an appropriate time frame. While some customers will request a replacement item or a full refund should there be a fault present at purchase the suppliers will invariably exercise their right to repair the item as covered under the warranty.

Warranty and service information is available here

[3] Retention of Title

All equipment remains the property of SCK until such time as payment has been affected in full and all monies have been duly cleared in the relevant bank account.

Any agreement arising out of this request shall be deemed to have been entered into at the relevant place of execution and all monies payable hereunder shall be payable at the relevant office of SCK.

[4] Default

Should I countermand this request or neglect or refuse to accept delivery of the goods or if I fail to sign any Hire Purchase or any Agreement to which my signature is required by the terms hereof, I shall forfeit all monies already paid hereunder and pay to the Company, not as a penalty but as a genuine pre-estimate of the damages sustained by the company in the procurement of or manufacture of the goods or any part thereof at my request, such further, sum as with the monies already paid by me is equal to the Deposit Payable and a further ten [10] per centum of the total Purchase Price thereby provided.

[5] Damaged Goods

If an appliance is received and is faulty in any way, other than from transport damage, you should notify SCK immediately by phone or email advising your contact name, address, phone and fax numbers, our invoice number and details of the fault.

With deliveries: please check all items before signing for them. Please do not sign for and accept deliveries if the goods are obviously damaged in transit. It is better to refuse delivery than to sign for damaged goods. You should ask the driver to acknowledge and sign that the delivery was received damaged.

If you decide to take delivery of the damaged goods please notify SCK within 48 hours, timestamped photos must be provided within this 48 hour period.

Concealed damage: must be reported to SCK within 5 days of delivery, retain all packaging material and timestamped photos must be provided.

Obligation to inspect goods promptly upon delivery and to notify SCK any damage immediately rests solely with the recipient and its agents.

Pick up / Using your own transport: please ensure you check your items upon collection / delivery, once goods are signed for, you are liable.

Any damages incurred in transit will not be covered under the manufacturer's warranty or by SCK. Replacements & spare parts will be at the customer's expense.

[6] Return Policy

Items purchased through SCK are subject to the following conditions if you require to return the item.

a) Goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with SCK, and within 7 days of delivery of the item.

b) The item must be in its original condition, be unused and with no scratches or dents, and must be returned in its original packaging as it was received.

c) When SCK has approved the return, we will at that stage nominate the return address, which is typically back to our supplier. The cost to return the item is at the purchaser’s expense.

d) Once the item has been returned to the supplier and points a) and b) above have been confirmed, then your refund will be effected to the nominated account or credited back to your credit card, minus any associated credit card fees.

All returned goods are subject to a minimum 30% restocking fee, depending on what our suppliers charge, and will only be accepted if returned in original condition, point c), in original packaging with all original instruction booklets, warranty cards and documents.

If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued.

If the item has been custom made for you then no refund will be offered unless the said item has been damaged or is faulty.

SCK will always try to work with our customers to achieve the best possible result.

[7] Delivery Dates

All delivery dates provided, including those stated on invoices, are indicative only and are subject to stock availability and other relevant factors. These dates do not constitute a guarantee of delivery within a specified timeframe.

Sydney Commercial Kitchens (SCK) shall not be held liable for any delays in delivery that are caused by factors beyond its reasonable control, including but not limited to supplier delays, transport disruptions, or unforeseen logistical issues.

In the event of a delay, SCK will use reasonable efforts to notify the customer of the revised delivery schedule as soon as practicable. However, SCK disclaims any and all liability for losses, damages, or consequential claims arising from delayed delivery, whether suffered by the customer or any third party.

[8] Prices

All prices displayed on this website are provided in good faith and are intended to be accurate at the time of publication. However, errors, omissions, or technical inaccuracies may occur. Sydney Commercial Kitchens reserves the right to correct any pricing errors or discrepancies at its sole discretion, including after an order has been submitted.

In the event that a product or service is listed at an incorrect price due to typographical error, system malfunction, or other unforeseen issue, we reserve the right to refuse or cancel any orders placed for the product or service listed at the incorrect price. If your payment has already been processed and your order is cancelled, a full refund will be issued.

By using this website, you acknowledge and accept that pricing may be subject to change without notice, and that we are not liable for any loss or inconvenience caused by such changes or inaccuracies.

[9] Online Orders

Submission of an online order through this website does not constitute a confirmed order. All online orders are subject to verification and approval by a representative of Sydney Commercial Kitchens (SCK). Confirmation will only be provided once pricing (including delivery charges), stock availability, and any other relevant details have been verbally confirmed with the customer.

It is the sole responsibility of the customer to verify the accuracy of all product details, including availability, specifications, and listed dimensions, prior to placing an order. Customers must ensure that the selected item is suitable for its intended location and that it can be delivered through all access points, including doorways, corridors, and loading areas.

SCK accepts no liability for orders that cannot be fulfilled due to incorrect product selection, inaccurate measurements, or access restrictions not disclosed at the time of ordering.

[10] Acceptance

The placement of any order with SCK implies acceptance of the above conditions of sale.

[11] Indemnity Against Debt Recovery Costs

SCK reserves the right to claim for any/all costs involved in recovery of unpaid debts.

Indemnity costs are all costs, including fees, charges, disbursements, expenses and remuneration, incurred by a party to litigation in undertaking proceedings provided they have not been unreasonably incurred or are not of an unreasonable amount.

[12] Interest on Outstanding Debt

SCK reserves the right to claim and collect interest on any unpaid invoice amount or arrears. This is as per ruling by the NSW Government Finance Department and would be calculated as per the calculator on their website at Late payment interest calculator